Our Purpose

Founded in 1990, Primary Presentations provide a one–stop–shop for enhancing group communication and business effectiveness through collaborative audio–visual technologies and environments.

We are a team dedicated to providing easy–to–use tools that bring people together, with the ability to access and share information whenever they meet, teach, train and present.

We design, install and support the best and the latest in "collaborative working" technology.


Making Collaboration Work:
Improving organisations’ collaborative working
and expanding the potential of what groups of people working together can achieve


Our Core Values

Challenge new ideas and markets
To provide genuine high quality solutions that brings effective collaboration and advantage to our customers, without commercial compromise.

Never being satisfied
Challenge our current position and improve all areas of the business to be "Best-in-Class"

Constantly seek to refine our products and services
Attract lifetime customers, being able to respond to their needs in a personalised style.

Playing "Above the Line"
Ensure a positive and productive working environment with challenging opportunity for our employees. Conduct ourselves with the highest level of integrity throughout our interaction with each other, our clients, and suppliers.

"Right First Time" Perfect Delivery
Deliver projects to the standard that you would be proud to own yourself, without compromise.

8 step commitment to customer service


Primary Presentations are committed to providing you, our customer with better value. We constantly review how we can offer more benefits to you. Our aim is to make it easy to do business with us, and to be your preferred supplier. We want to be long term partners with our customers, allowing them to get the most from our broad range of products and services.

People Success
  • You will be dealing with a team dedicated to professionalism and the success of your project. A team who care and want to make your experience a happy one.
  • You will be in partnership with an organisation with nearly 15 years experience, that will take time to carefully understand your exact needs and assess the feasibility of your ideas through our in depth knowledge.
  • Together we will work towards achieving your agreed critical milestones at the outset of every project.
  • You will receive our undivided attention and an unrivalled level of service, we will add value to your business.
  • We will share with you our enthusiasm, knowledge and integrity. You will receive an honest view and best approach to audio visual integration.
Quality
  • You will be provided with services of the highest standard, tailored to your individual needs and requirements.
  • You will only be recommended carefully selected products, that have been evaluated and tested for their functionality and ease of use.
Standards
  • You will appreciate our belief in raising industry standards, and receive solutions that will provide you with maximum impact on productivity and enhanced communication.
  • Our continual understanding of the most advanced and dynamic products will ensure that we may advise you correctly with the "latest" and "greatest".
  • Products that are recommended to you will be leading brands known for their reliability and durability.
Communication
  • Your requests will be carefully listened to, take note of your style, culture, and your budget.
  • You will receive clear communications, and a carefully detail specification to you in plain English, breaking down the jargon with performance benefits.
  • You will be dealt with in a friendly, approachable manner at all times.
  • Our communication with you will be often, and you will be kept up to date during all stages of your project until completion.
  • We will be open and honest in our communications at all times.
  • You will receive subsequent ongoing contact and technical support.
Responsibility
  • Products will not be forced on you and you will only be recommend those product that do not have commercial compromise to your business.
  • Cost efficiency will be implemented in our solutions, with no hidden extras.


"Right First Time" Promise
  • We will work towards achieving your project on time, snag free, with all project documentation available on the completion date (Operating manuals / user guides / maintenance documentation), and a service you will be prepared to say you are delighted with.


Training
  • You will be fully trained on your choice of products and systems to maximum effect, so you may benefit from greatest return on investment.
  • You will receive familiarisation to a named user/person. We guarantee to re–train another individual should the original person responsible leave your organisation.


Protection
  • Your installation will be covered for free for 30 days from completion of all engineer support calls and visits.
  • Your ability to reliably perform computer and video based presentations is protected by our commitment to managing product life cycle and providing you with long term value and sales support.
  • You will be offered a proposal for peace of mind through one of our preventative maintenance agreements.
  • The impact of losing a key employee who has been trained using our AV systems will be cushioned by guaranteeing you free "user protection" familiarisation.