Advantage Service Plan – reliably protecting your investment

The principal goal from our Advantage Service Plan is to protect your ability to reliably perform computer and video based presentations through an ongoing preventative maintenance program. This service is designed to:

• Minimise your ‘down time’ and ensure that the system and the building are kept fully operational
• Protect your ability to reliably perform computer and video based presentations
• Maintain the highest quality of presentations possible
• Achieve all of the above in the most cost effective way while eliminating non–budgeted expense.

Primary Presentations have developed a range of planned preventative maintenance packages that will ensure the most demanding audio visual applications are protected from the unforeseen. This ensures an ongoing preventative maintenance program, in addition to emergency response cover. Should a fault occur, we guarantee the arrival of an engineer on–site within an agreed call out response time, providing priority engineering support.

Where possible, we will seek to provide loan equipment to minimise system ‘down time’ and affect a repair back here at our workshop.

Designing and implementing a successful presentation system to meet your requirements is only part of the story. Our impressive level of repeat business is based on ensuring long-term customer satisfaction and a high quality after sales service.

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Bronze Service Plan

Technical Telephone support, 72 hour response to emergency call outs, diagnosis and possible repair. Loan Equipment, when needed given at preferential rates.

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Silver Service Plan

Technical Telephone Support, 2 preventative maintenance visits 48 hour response to emergency call outs, diagnosis and possible repair. Loan Equipment, when needed given at preferential rates.

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Gold Service Plan

Technical Telephone Support, 4 preventative maintenance visits 24 hour response to emergency call outs, diagnosis and repair. Loan Equipment, when needed given at preferential rates.

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Platinum Service Plan

Permanent onsite AV technician for continuous cover, Proactive ongoing maintenance Customised staff training Customised manuals Monthly reports Efficient use of resources